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More than 85% of the global population owns a smartphone, and 45% use it at least once a dayto shop online, which means businesses need to develop fast and “on-the-go” communicationwith E-commerce users. The rise of SMS and text-based messaging apps such as Facebook,Instagram, Whatsapp, and Telegram in recent decades has enabled customers to connect withbusinesses quickly for enhanced customer service.SMS chat and messaging apps are highly effective and cost-efficient for businesses tocommunicate with customers, resolve support issues, answer queries on the spot, and generatemore sales and conversions.Let’s explore some of the best practices and benefits of using text Message-based customerservices and how they can help boost your business. What is a Text or Message-based Customer service? Text or message-based customer service refers to the support provided by a company tocustomers through SMS chat or third-party messaging apps. It is entirely virtual and requires noverbal interaction.As a popular and preferred mode of communication, 61% of E-commerce customers prefertwo-way texting for customer service and support. It stands out in digital marketing because itallows agents or support representatives to deal with multiple clients simultaneously withoutdelay, hence providing an easy, one-stop solution to customers without switching to differentplatforms Best Practices For Boosting Customer Service With SMSChat and Messaging Apps As you start offering text-based customer support in your business, use some of the followingbest practices to maximize the effectiveness of your workflow and achieve better results. 1. Establish a Text-First Customer Service Customers do not need to get on long, frustrating calls or wait for email responses for generalqueries and issues that can be resolved quickly. Establishing a simple and speedy text-basedcustomer support system provides accurate information in a streamlined way, leading to happierand more satisfied customers.A great way to do this is to set your “Contact Us” or “Info” page in a way that SMS chat andmessaging apps become your first line of communication. You can always move to email orphone conversations if the customer needs more in-depth information or technical assistance.Pro Tip: Always remember speed is an essential factor in sending instant messages. FirstResponse Time (FRT) is a crucial aspect of customer service. Keep track of your response timeto the customer for a consistent performance evaluation. 2. Create A System To Prioritize Queries Once the customer service messages start coming in, consider how you will handle them. It’sbetter to get a system to tackle a high volume of messages efficiently.You can start by prioritizing:● Customers with an urgent or serious query: A customer reporting a fraudulentpurchase with their debit card or someone reporting a stolen or misplaced order needsimmediate attention on a priority basis.● Customers with long waiting times: These customers may grow impatient, givenegative feedback, or not work with your business. Segmenting customers based onurgency is a sensible approach.● Loyal and VIP Customer: Old and loyal customers who have been doing business for along time should be provided with the utmost support and satisfaction. 3. Train Your Customer Service Agents Your customer support agents must have a good grasp of SMS and messaging apps as aregular everyday mode of interaction. Train them on using these channels professionally fordigital marketing and business development. Here are some simple steps to effectively trainyour staff:● Every message your staff sends must create a positive impression of your brand.Business communication should be clear and concise in a friendly tone, avoiding jargonand emoticons.● Even in written communication, active listening is essential. Agents should thoroughlyread a customer’s message and understand their needs before responding.● Customer support staff should be well-equipped with a comprehensive list of FAQs andtheir responses. 4. Integrate Automation With Human Support One thing that makes text-based customer support more cost-efficient than other serviceoptions is automation. There is a huge scope of AI-driven chatbots and automation services tostreamline your workflow. Set automated replies to repetitive queries instead of manuallyresponding to every customer to save time. Creating auto-responses and ready-to-send texttemplates provides prompt customer services without getting agents involved in everything.Try to create a balance of human and AI workforce. Text-based customer service is ameaningful and personalized form of interaction, and sometimes, customers may want todiscuss certain queries with one of your support staff. 5. Choose A Reliable Platform It’s essential to work with a professional and reliable service platform to create an effectivecustomer support system. With numerous options available, choose the SMS customer serviceprovider that has the right features, which makes it easy for you to promote your business andcollaborate with other platforms such as:● Two-way SMS chat● Scheduled text messages● Send text online● Automation and AI support● Integration with other messaging apps such as Facebook, Whatsapp, Instagram, Line,etc. 6. Use It For Reminders, Feedbacks and Follow Ups Use SMS and messaging support to boost customer interactions into meaningful relationshipsby showing that you genuinely care about them. Let’s say:● A bakeshop and cafe cares about their customers by reaching out when they haven’tvisited in a while. They offer a discount to show that they miss their regular clients.Customers love to respond to these types of messages.● Send reminder messages to your busy customers for a doctor, salon, or other importantappointments they may forget.● Collect quick feedback reviews with the help of SMS to know about the customer’soverall experience with your brand. This will help you identify your areas of improvement. Benefits of SMS and Text-Based Customer Services SMS chat and messaging apps are easily accessible and convenient communication channels,best for customer service: 1. Cost Effective An average customer service call lasts for about six to seven minutes, whereas a service agentcould respond to multiple messages during this time. This is a cost-effective method for neworganizations struggling with labor and equipment costs. 2. Flexibility Text messaging and app-based communication is highly flexible. Unlike phone conversations,the support staff can share relevant links, photos and PDFs to speed up the service. 3. Team Productivity Customer services through messaging considerably reduce the call volume, and support staffcan handle multiple queries simultaneously, reducing work stress and increasing productivity. Conclusion If you are looking for a reliable Text-based services provider …

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With over 4.5 billion mobile users worldwide, text messaging service is the best way to deliveryour promotional or advertising content around the globe. Additionally, it is the fastest and mostconvenient way to boost your SMS or digital marketing campaigns.There are many texting or SMS marketing platforms through which you can contact customersand send promotional messages. Moreover, most people prefer receiving and responding totexts rather than phone calls from brands or companies. Thus, this would be the mostconvenient way to increase the effectiveness of your campaigns.Want to improve your text-messaging marketing but need help figuring out how to start? Putyour worries aside and sort your text marketing campaigns using this comprehensive guide. What Do You Need to Know about SMS Marketing? Before learning about text marketing, you should understand what an SMS is. Short messageservice, or SMS, is the capability of a computing device to send and receive messages to otherdevices. Similarly, SMS marketing would use text messaging to deliver alerts or promotionalmessages to a specific audience. Additionally, it’s a direct and efficient communication channelthat lets companies quickly connect with customers.Text messages have high open rates, so you can rely on them to increase customer or clientengagement. Moreover, text marketing lets you share multiple things with your customers,including promotions, news, products, shipping information, etc. You can also add a texting linkto your website to bring more customers. Types of Text Messaging Campaigns There are various text marketing campaigns, some of which are listed below. Advantages of Text Messaging Service in BoostingCampaigns Below are some benefits of texting services to boost your SMS marketing. Final Thoughts Text messaging service is the best way to boost SMS or any other digital marketing campaign. Itkeeps your past customers engaged and enhances campaigns by attracting more leads orclients. So, after reading the above tactics, you may be interested in boosting your SMSmarketing.If that’s the case, go no further than Text4Biz. With our 30 years of texting experience,user-friendly interface, and two-way communication, you can connect your clients, companies,and team workers worldwide. Opportunity awaits! Hit us at Text4Biz and kick-start yourmarketing campaign.

Globally, smartphones are the most functional electronic devices. Almost 92% of U.S.candidates use smartphones. With this excessive use of mobile phones, everyone lovessending and receiving messages from others or brands. Local businesses are now using SMSmarketing to increase their sales.Text messaging services are vital in personal branding, and help optimize digital marketingskills. It helps to engage and communicate with your audience, customers, or clients worldwide.Today, you’ll learn about SMS campaigns and how to run them successfully. So, let’s dive intothe below guidelines to learn everything about it. What Is Meant by SMS Campaign? This type of text marketing entails texting a target audience with informational or promotionalmessages. Businesses, organizations, and marketers frequently use text message campaignsto communicate directly with their partners and customers on mobile phones. SMS marketing tips can give you the following benefits in your business:● Text messages are immediately delivered to your target audience and help you quicklyrespond to their queries.● The only communication method with the highest open and response rates is SMS.● It enables you to send your clients and customers personalized and unique messages.● Additionally, texting is the most economical form of communication.● Text messaging has the highest response rate, making your work more convenient thanother ways. Tips for a Successful SMS Campaign Here are some tips that will outshine your SMS Campaign. Conclusion SMS marketing is essential for building your brand and business. It develops a healthy way ofcommunication and helps your clients return to you quickly. You can use the above tips for asuccessful SMS campaign, from sending a customized message to using a third-party app.Are you interested in running a successful SMS campaign for your text or digital marketing?Connect with Text4Biz. Its intuitive interface and SMS marketing techniques allow you to growyour company quickly. So, why do you have to wait? Click the Text4Biz site and enjoy yoursuccess.

SMS has traditionally only been used for private communication. However, with the rise of SMSmarketing, text messaging services are now used for digital marketing. So, these days, textmessaging is the most practical method of communication.86% of U.S. responding customers want to connect with real people during businesscommunication. Therefore, it’s vital to communicate with your clients via messages for bettercustomer engagement and retention. Moreover, with text messages, you can quickly contactyour clients and update them about your products or services.Would you like more information about the benefits of text messaging services for customerengagement? Don’t worry; below are the top advantages of text messaging services forexcellent client engagement. Advantages of Using a Text Messaging Service for ClientEngagement Here are the top advantages of using SMS customer service in business. Wrap Up Text messaging services are the most prevalent and fastest way of communication for digitalmarketing. Moreover, along with other benefits, text messaging engagement is vital in boostingyour business or brand. SMS customer service gives you top-notch advantages, fromenhancing customer loyalty to building trust.Do you want to enjoy all the above benefits of text messaging services? Let’s catch up atText4Biz. We have 30 years of experience in texting, and we are the one-stop shop for all yourmobile marketing requirements.Whether you want voice calls, social media campaigns or secure SMS marketing campaigns,Text4Biz is all you need. So, get in touch today and enjoy the substantial benefits of textmessaging service to step up your marketing success.

Amidst the various channels available, voice calls are a potent mode for enhanced business communications. Research reveals that 40% of consumers prefer speaking over a call to resolve a complex issue. Voice calls go beyond words and bring a personal touch to business communication. The tone of a voice call adds a layer of connection that goes beyond what written words can achieve. Whether it’s about collaborations or negotiations, the power of voice calls becomes increasingly evident. This article will discuss ways to leverage this often-overlooked communication channel to collaborate with prospects effectively. Benefits of Voice Call Before getting to how you can utilize this significant communication channel to skyrocket your business, let’s have a quick rundown of its major benefits. 1. Personalization and Human Connection One of the profound benefits of voice calls is their ability to add personalization to business dealings. Unlike text-based communication, where words often stand alone, voice calls bring a richness of expression. Also, the crucial elements like warmth in one’s voice and the sincerity in their tone transcend the limitations of written words. Whether it’s a client update, a team meeting, or a sales pitch, the authenticity in the human voice establishes a connection that forms the foundation of meaningful relationships. 2. Real-Time Communication and Quick Decision Making In the fast-paced business world, decisions often hinge on timely information; voice calls provide a platform for real-time communication that written resources often struggle to match. The immediacy of a voice call allows for instant discussions, rapid decision-making, and on-the-spot problem-solving. It not only accelerates the pace of business operations but also fosters a culture of agility and responsiveness within teams and client interactions. 3. Build Trust Trust is an essential metric on which business relations rely. Hence, voice calls are great for building it. When you hear someone’s voice, it feels more authentic and trustworthy than just reading words. The way people talk, the sincerity in their voices, and even sharing a laugh all contribute to building a good connection. Moreover, voice calls offer a unique opportunity for building lasting relationships. From initial client interactions to internal team collaborations, the personal bond forged through voice communication lays the groundwork for enduring professional work commitments. Ways to Utilize Voice Calls for Enhanced Business Communications With the hype of digital marketing and communications, the strategic utilization of voice calls and their combination with virtual tools have become a norm. Let’s see how this traditional tool can be used for enhanced business communications in multiple ways. 1. Internal Communications Team Collaborations Voice calls provide a platform for team members to engage in dynamic and spontaneous discussions. Unlike written communication, where the back-and-forth can be slower, a voice call allows for immediate exchanges of ideas. This real-time nature of conversations brings creativity, problem-solving, and a sense of unity within the team. Employ Training and Feedback Voice calls also play a pivotal role in employee training and feedback processes. When instructing new team members, a voice call offers a more engaging and interactive experience than written materials alone. It allows for immediate clarification of doubts, provides a space for questions, and ensures that the training process is not one-sided. Moreover, employee feedback gains depth and clarification through voice calls. Rather than relying solely on written assessments, a conversation allows for a richer exchange of thoughts and insights. 2. External Communications Client Meetings and Updates Voice calls offer a personalized and effective way to conduct client meetings and provide updates. When dealing with clients, the richness of voice communication allows for a deeper understanding of their needs, concerns, and feedback. Ultimately, it reinforces a sense of transparency, trust, and commitment to client success Sales and Customer Support Regarding sales and customer support, voice calls are a game-changer. During sales calls, the personal touch of a voice can be persuasive in conveying the value proposition of a product or service. The power of voice calls allows sales representatives to adapt their pitch based on the client’s responses, address concerns in real-time, and build a rapport beyond the transactional nature of written communication. 3. Integration with Tools and Technologies With the rapid advancement in digital marketing, leveraging advanced tools and technologies is essential to optimize the potential of voice calls. For instance, Voice over Internet Protocol (VoIP) revolutionizes voice communication by enabling calls to be transmitted over the internet rather than traditional phone lines. It not only reduces costs but also enhances flexibility. Similarly, Conference call platforms are pivotal in enabling group discussions and collaborations. These tools go beyond traditional phone calls, offering features like video conferencing, screen sharing, and document collaboration. It enhances the efficiency of team communication, providing a virtual space for interactive discussions, decision-making, and presentations. Conclusion In short, voice calls have emerged as a powerful thread for modern businesses fostering personalization and trust. By leveraging the power of voice calls, companies can effectively communicate with other members and prospects and streamline the workflow. Are you planning to streamline your conversations with the integration of voice? Look no further. Text4Biz is here to enhance your discussions and propel them to new heights. We have a track record of integrating 1000+ enterprise apps to improve business conversions via texting, calls, emails, and whatnot. Let’s take a significant step forward. Reach out to Text4Biz to enhance your lagging virtual interactions.