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SMS USE CASES

Proven texting strategies for
your business

Discover a wide range of ways to use SMS to transfigure how your business connects, collaborates, and communicates.

Free Trial
SMS USE CASES
Marketing & promotions
Service & Support
HR & recruiting
Alerts & reminders
Internal communications
Dispatch & logistics
Feedback & surveys
Sales
A person texting

SERVICE & SUPPORT

Provide real-time support via two-way delivery

Communication is two-way. Text4biz allows you to have real-time conversations with your customers and offer them personalized support.

Instantly respond to FAQs with automated text messages, send customer satisfaction surveys, and more from a user-friendly control panel.

ALERTS & REMINDERS

Simplify your alerts and notifications with SMS automation

Communication is two-way. Text4biz allows you to have real-time conversations with your customers and offer them personalized support.

Instantly respond to FAQs with automated text messages, send customer satisfaction surveys, and more from a user-friendly control panel.

MARKETING & PROMOTIONS

Increase engagement and increase sales with SMS marketing

Instantly connect with your audience, increase engagement rates and target your mobile customers.
Customize your ads to different groups and personalize messages in seconds using shared settings. You’ll also receive instant alerts so you can measure the success of your SMS marketing campaigns and make adjustments as you go.

SALES

Increase sales and close more deals with SMS promotions

Reach potential customers via mobile and deliver the personalized message they need. Use text messages to turn sales calls into meaningful conversations. Your customers will find it more exciting to buy from you.
You’ll also have easy access to details of all your past interactions, helping you close deals faster.

Try our trading platform now

Increase revenue and improve customer engagement
Free Trial

HR & RECRUITING

Improve your HR and recruiting with SMS

Use newsletters to easily share open positions, communicate with candidates, and make better hiring decisions. From seamless reporting to scheduling interviews via the Text4biz dashboard, our solutions are designed to improve every aspect of the hiring process.

Text messages are also important for HR communication. Email alerts can keep your team informed, engaged, and aware of events or deadlines.

INTERNAL COMMUNICATIONS

Easily communicate with your team via our secure messaging platform

Whether your team is mobile or remote, our solutions keep you connected. Use SMS to improve team collaboration and provide important business information, notifications and updates.
Notify your team about policy changes, events, and meetings, or set personal reminders and to-do lists that are nearly impossible to miss.

DISPATCH & LOGISTICS

Improve your planning and delivery with instant messaging

Improve your planning and logistics operations with real-time messaging. Use automatic shipment updates, track shipments, and optimize how you manage your supply chain.

Connect Text4biz to your existing software to easily send alerts and notifications to customers and teams.

FEEDBACK & SURVEYS

Easily communicate with your team via our secure messaging platform

Our SMS surveys can be used by your customers, teams, attendees and more to share their feedback. Send surveys after every purchase, ticket payment, or big event to improve your product or service.
Track responses to gauge audience sentiment, generate feedback, and quickly resolve issues.

FEATURES

CHANNELS

RESOURCES

USE CASES

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© 2023 “Four Star Technologies LLC” Parent Company of Text4biz.net

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The ultimate list of Text4biz features

  • Send and receive text messages
  • Two-way chat
  • Email to SMS
  • Schedule texts and calendar
  • SMS attachments
  • Send and receive MMS
  • Mail merge and templates
  • Secure text messaging
  • SMS surveys
  • Carrier lookup and number validation
  • SMS API gateway
  • SMS marketing campaigns
  • Global SMS coverage
  • Long text messages (up to 918 characters)
  • SMS distribution lists
  • SMS sender ID
  • Click to text widget
  • 10DLC texting
  • Toll-free texting
  • SMS auto-responders
  • Keyword-based SMS responses
  • Delivery rate tracking
  • Response rate tracking
  • SMS opt-in and opt-out management
  • Personalized SMS campaigns
  • SMS notifications and alerts
  • Spam filters
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Real-time two way messaging
  • Delivery reports
  • Emojis and emoticons
  • Quick replies with templates
  • Message search
  • Chat statuses
  • Block/unblock contacts
  • Mute chats
  • Custom notification settings
  • Schedule messages
  • Pin chats
  • Incoming messages automation
  • Chat history export
  • Native auto-correct
  • Reply suggestions by AI
  • Chat summary by AI
  • Custom filtered views
  • Real-time team collaboration
  • Tags
  • Whatsapp conversations
  • Meta Messenger conversations
  • Chat internal notes
  • Chat assignee
  • User mentions @
  • Integration with social media channels
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Sub-accounts for team members
  • Account roles and permissions
  • Single Sign-on using SAML
  • Audit logs
  • Team members reporting
  • Import sub-accounts
  • Shared calendar (scheduled campaigns)
  • Teams
  • Provision new users natively (Google, Slack, Microsoft)
  • Real-time collaboration
  • Activity feeds
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • SMS API gateway
  • Zapier integrations
  • Email to SMS API
  • Prewritten API wrappers (11 languages)
  • Extensive API documentation
  • Callback URL support for incoming SMS
  • Callback URL support for delivery statuses
  • REST API
  • Native AI integration
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Outbound SMS
  • Inbound SMS
  • Outbound MMS
  • Inbound MMS
  • Inbound calls
  • Call forwarding
  • Callback URL support for delivery statuses
  • WhatsApp conversations
  • Meta Messenger conversations
  • Email marketing
  • Shared email inboxes
  • Gmail/Outlook native sync
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Import contacts from spreadsheets
  • List management
  • Out-out management
  • Opt-out automations
  • Subscribe forms
  • Block contacts
  • Unsubscribe contacts
  • Unlimited custom fields
  • Full contact conversation history
  • Interaction tracking
  • Contact internal notes
  • Quick contact editing
  • Automatic data enrichment
  • Tags
  • Dynamic lists (segments)
  • Contact filters
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Email to SMS
  • SMS distribution lists
  • Email validation and lookup
  • Team inboxes
  • Marketing campaigns
  • Smart scheduling
  • A/B tests
  • Prebuilt email templates
  • Plain text email templates
  • Rich text email templates
  • Custom HTML email templates
  • Easy-to-use campaign builder
  • Campaign reporting
  • Open rate tracking
  • Delivery rate tracking
  • Click through rate tracking (CTR)
  • Responses to email campaigns
  • Bring your own carrier (BYOC)
  • Email signatures
  • Email attachments
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • 10DLC numbers (USA)
  • Toll-free numbers (North America)
  • Dedicated virtual numbers (30+ countries)
  • Call forwarding
  • Alphanumeric Sender IDs
  • Native 10DLC numbers registration flow
  • Native toll-free numbers verification flow
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Outbound calls
  • Inbound calls
  • Call forwarding
  • Custom greetings
  • App-wide dialpad
  • Calls from a custom Caller ID
  • Call routing and schedule
  • Voicemail
  • Call recordings
  • Simple IVR system
  • Put call on hold
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Fully adaptive web app
  • Desktop app
  • Native iOS app
  • Native Android app
  • Included
  • Included
  • Included
  • Included
  • Outbound calls
  • Inbound calls
  • Call forwarding
  • Custom greetings
  • App-wide dialpad
  • Calls from a custom Caller ID
  • Call routing and schedule
  • Voicemail
  • Call recordings
  • Simple IVR system
  • Put call on hold
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Pay-as-you go plan
  • Monthly plans
  • Secure PCI-compliant payment form
  • Optional auto-recharge
  • Invoices
  • PO numbers
  • Backup payment methods support
  • Credit card payments (Visa, Mastercard, Amex)
  • Bank transfers
  • Accounting email address
  • Credit never expires
  • Detailed cost statements
  • Money back guarantee
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • 2-factor authentication
  • Single Sign-On
  • Audit logs
  • Advanced reporting
  • Data retention settings
  • Delete data upon request
  • Fully secure data storage and backups
  • 99.9% uptime guarantee
  • 24/7 professional and fast support
  • SOC 2 Type II compliance
  • GDPR compliance
  • Email support
  • Phone support
  • Live chat support
  • Help center
  • Video tutorials
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Send and receive text messages
  • Two-way chat
  • Email to SMS
  • Schedule texts and calendar
  • SMS attachments
  • Send and receive MMS
  • Mail merge and templates
  • Secure text messaging
  • SMS surveys
  • Carrier lookup and number validation
  • SMS API gateway
  • SMS marketing campaigns
  • Global SMS coverage
  • Long text messages (up to 918 characters)
  • SMS distribution lists
  • SMS sender ID
  • Click to text widget
  • 10DLC texting
  • Toll-free texting
  • SMS auto-responders
  • Keyword-based SMS responses
  • Delivery rate tracking
  • Response rate tracking
  • SMS opt-in and opt-out management
  • Personalized SMS campaigns
  • SMS notifications and alerts
  • Spam filters
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Real-time two way messaging
  • Delivery reports
  • Emojis and emoticons
  • Quick replies with templates
  • Message search
  • Chat statuses
  • Block/unblock contacts
  • Mute chats
  • Custom notification settings
  • Schedule messages
  • Pin chats
  • Incoming messages automation
  • Chat history export
  • Native auto-correct
  • Reply suggestions by AI
  • Chat summary by AI
  • Custom filtered views
  • Real-time team collaboration
  • Tags
  • Whatsapp conversations
  • Meta Messenger conversations
  • Chat internal notes
  • Chat assignee
  • User mentions @
  • Integration with social media channels
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Sub-accounts for team members
  • Account roles and permissions
  • Single Sign-on using SAML
  • Audit logs
  • Team members reporting
  • Import sub-accounts
  • Shared calendar (scheduled campaigns)
  • Teams
  • Provision new users natively (Google, Slack, Microsoft)
  • Real-time collaboration
  • Activity feeds
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • SMS API gateway
  • Zapier integrations
  • Email to SMS API
  • Prewritten API wrappers (11 languages)
  • Extensive API documentation
  • Callback URL support for incoming SMS
  • Callback URL support for delivery statuses
  • REST API
  • Native AI integration
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Outbound SMS
  • Inbound SMS
  • Outbound MMS
  • Inbound MMS
  • Inbound calls
  • Call forwarding
  • Callback URL support for delivery statuses
  • WhatsApp conversations
  • Meta Messenger conversations
  • Email marketing
  • Shared email inboxes
  • Gmail/Outlook native sync
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Import contacts from spreadsheets
  • List management
  • Out-out management
  • Opt-out automations
  • Subscribe forms
  • Block contacts
  • Unsubscribe contacts
  • Unlimited custom fields
  • Full contact conversation history
  • Interaction tracking
  • Contact internal notes
  • Quick contact editing
  • Automatic data enrichment
  • Tags
  • Dynamic lists (segments)
  • Contact filters
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Email to SMS
  • SMS distribution lists
  • Email validation and lookup
  • Team inboxes
  • Marketing campaigns
  • Smart scheduling
  • A/B tests
  • Prebuilt email templates
  • Plain text email templates
  • Rich text email templates
  • Custom HTML email templates
  • Easy-to-use campaign builder
  • Campaign reporting
  • Open rate tracking
  • Delivery rate tracking
  • Click through rate tracking (CTR)
  • Responses to email campaigns
  • Bring your own carrier (BYOC)
  • Email signatures
  • Email attachments
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • 10DLC numbers (USA)
  • Toll-free numbers (North America)
  • Dedicated virtual numbers (30+ countries)
  • Call forwarding
  • Alphanumeric Sender IDs
  • Native 10DLC numbers registration flow
  • Native toll-free numbers verification flow
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Outbound calls
  • Inbound calls
  • Call forwarding
  • Custom greetings
  • App-wide dialpad
  • Calls from a custom Caller ID
  • Call routing and schedule
  • Voicemail
  • Call recordings
  • Simple IVR system
  • Put call on hold
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Fully adaptive web app
  • Desktop app
  • Native iOS app
  • Native Android app
  • Included
  • Included
  • Included
  • Included
  • Pay-as-you go plan
  • Monthly plans
  • Secure PCI-compliant payment form
  • Optional auto-recharge
  • Invoices
  • PO numbers
  • Backup payment methods support
  • Credit card payments (Visa, Mastercard, Amex)
  • Bank transfers
  • Accounting email address
  • Credit never expires
  • Detailed cost statements
  • Money back guarantee
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Outbound calls
  • Inbound calls
  • Call forwarding
  • Custom greetings
  • App-wide dialpad
  • Calls from a custom Caller ID
  • Call routing and schedule
  • Voicemail
  • Call recordings
  • Simple IVR system
  • Put call on hold
  • Included
  • Included
  • Included
  • Included
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • Coming soon
  • 2-factor authentication
  • Single Sign-On
  • Audit logs
  • Advanced reporting
  • Data retention settings
  • Delete data upon request
  • Fully secure data storage and backups
  • 99.9% uptime guarantee
  • 24/7 professional and fast support
  • SOC 2 Type II compliance
  • GDPR compliance
  • Email support
  • Phone support
  • Live chat support
  • Help center
  • Video tutorials
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included
  • Included