voice call forwarding

Easily import mobile numbers into Text4Biz – streamline your contact management for more efficient communication.

Import mobile numbers

In 30 seconds, set up call forwarding.

It’s easy to forward your phone calls.

Make yourself accessible to your clients.

Give your clients the choice to return your call.

Make personalized audio welcomes.

Create audio greetings for new customers.

The easiest method for voice call forwarding.

Make yourself available to clients who would like to call you back in order to optimise the value of your text messages and enhance your customer service.

Step 1: Your Text4biz number sends a text or voice message to the receiver.

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step 2: The person receiving the text message calls the Text4biz number that is shown as the sender.

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step 3: Text4biz answers the call and forwards it to your landline or mobile phone at any location in the world.

Calls can be forwarded to mobile and landlines.

It is possible to choose a personal phone number for receiving calls from partners, suppliers, employees, and clients.

Using a virtual number, seem local

With a business-only number, you can receive texts and calls from anyone without having to send a text message first.

Use Custom Greetings

Instead of boring dial tones, greet your customers with custom audio cues and let them know who’s answering the phone.

View an overview of all forwarded calls

A history of all forwarded calls and sent text messages is logged in your account so you can measure conversion rates and satisfaction.

How Voice Call Routing Can Improve Your Business

Voice call routing has many benefits that can help you improve your business processes. Let's take a closer look at them:

virtual number transfer is convenient for customers.

Calls can be forwarded to a personal number so customers can reach you when needed.

Avoid Voicemail

Call forwarding systems give customers added assurance that their communications will be received and resolved in a timely manner.

Increase Your Presence

Voice call routing makes it easier for new businesses to increase their perceived presence when they need to be available 24 hours a day, 7 days a week, 365 days a year.

Business Text Message Alternatives

Some customers prefer to respond to text messages by phone. Voice call forwarding makes it easier to make calls.

Learn how groups like yours use Text4Biz

Text4Biz Business SMS platform helps agencies increase sales and improve daily productivity.

Nearby devoted numbers to be had in 24 international locations

If recipients ship you textual content messages, they only pay ordinary texting costs – at no extra price to you.

Frequently requested inquiries

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It is not difficult to establish Automated SMS rules and it will save you a great deal of time. Here is our step-by-step guide to creating message automation rules: First, access the Automated SMS Tab by going to the Services -> Automation Rules tab. You must have at least one Text 4 biz virtual SMS number for incoming SMS automation rules to work properly and offer reliable two-way communication. Second, establish your Keywords, which are special words sent to you by customers via text that can set off SMS automation rules. Examples include ‘subscribe’ or ‘opt-in’ (for subscriptions), ‘stop’, ‘end’ or ‘stopall’ (for opting out), ‘discount’, ‘offers’ or ‘coupons’ (for special deals), ‘help’, ‘more info’, ‘features’, and so on. Third, build your Message Automation Rules. Return to the Rules tab and click on Create New Rule. Choose the account to which the rule will be connected, provide a name, and select the number(s) to be impacted by the rule. Choose one of the keywords that you have already arranged as triggers for the rule and decide which countries the rule will target, if any. For the response type, select ‘text message’ and compose the SMS. You can use SMS tags and templates for extra customisation and even attach files in the automated SMS. Additionally, you can set the rule to only trigger once for each unique sender by ticking the ‘trigger rule only once to new and unique numbers’ box. Finally, you can also create automatic actions for adding or removing contacts from your list when an automated SMS is activated. Prior to saving, you may view the details of the new automated SMS and make adjustments, if necessary.

You can delete a message automation rule from the Services -> Automation Rules -> Rules tab by clicking on the grey wheel icon and choosing Delete rule if you no longer need it for SMS marketing. Please remember that there is no way to recover deleted SMS automation rules.

By selecting the Edit rule button, you can update and modify an automated SMS rather than deleting it. Everything is editable, including the rule filters and the kind of auto-response that will be provided.

Automation rules should not be allowed to run when they are not required. Assume that you provide coupons during the final week of each month. The message automation rule does not have to run continuously for the entire month. All it takes to pause automated text messages is to click on the grey wheel icon and select Pause rule. All you have to do is click Resume rule to start the rule.

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