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Automated incoming text messages
Establish automated rules to handle incoming text messages, such as adding subscribers to lists and sending auto-replies.
Respond to senders right away
Respond to incoming contacts automatically.
Manage lists automatically
Add senders to lists automatically based on the messages they send.
Obtain precise logs
Keep an eye on and go over all rules and the related actions.
Automate contact management and response processes
Auto-sent text or voice responses
You can choose between a voice call and a text message. Decide how you would like your answer to be sent.
Free Keyword Research
Select any keyword at no additional cost to send personalized, targeted responses.
Organize and amend lists while on the go
Management of opt-out
Our integrated automation rule removes any unsubscribed contact from your lists.
How to enhance your business procedures with SMS automation
Boost business accessibility
By using message automation rules, you can respond to the majority of text messages right away, making yourself reachable to clients around-the-clock. This is a big benefit, particularly for startups considering bulk text messaging.
Cut back on the amount of time and resources needed.
By reducing the need for human intervention, message automation frees up more time for you to manage, track, and document your SMS marketing initiatives.
Cut down on the quantity of mistakes
Human involvement is typically associated with mistakes. Message automation increases the dependability and predictability of your text marketing campaigns by removing the majority of human error.
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Frequently requested inquiries
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It is not difficult to establish Automated SMS rules and it will save you a great deal of time. Here is our step-by-step guide to creating message automation rules: First, access the Automated SMS Tab by going to the Services -> Automation Rules tab. You must have at least one Text 4 biz virtual SMS number for incoming SMS automation rules to work properly and offer reliable two-way communication. Second, establish your Keywords, which are special words sent to you by customers via text that can set off SMS automation rules. Examples include ‘subscribe’ or ‘opt-in’ (for subscriptions), ‘stop’, ‘end’ or ‘stopall’ (for opting out), ‘discount’, ‘offers’ or ‘coupons’ (for special deals), ‘help’, ‘more info’, ‘features’, and so on. Third, build your Message Automation Rules. Return to the Rules tab and click on Create New Rule. Choose the account to which the rule will be connected, provide a name, and select the number(s) to be impacted by the rule. Choose one of the keywords that you have already arranged as triggers for the rule and decide which countries the rule will target, if any. For the response type, select ‘text message’ and compose the SMS. You can use SMS tags and templates for extra customisation and even attach files in the automated SMS. Additionally, you can set the rule to only trigger once for each unique sender by ticking the ‘trigger rule only once to new and unique numbers’ box. Finally, you can also create automatic actions for adding or removing contacts from your list when an automated SMS is activated. Prior to saving, you may view the details of the new automated SMS and make adjustments, if necessary.
You can delete a message automation rule from the Services -> Automation Rules -> Rules tab by clicking on the grey wheel icon and choosing Delete rule if you no longer need it for SMS marketing. Please remember that there is no way to recover deleted SMS automation rules.
By selecting the Edit rule button, you can update and modify an automated SMS rather than deleting it. Everything is editable, including the rule filters and the kind of auto-response that will be provided.
Automation rules should not be allowed to run when they are not required. Assume that you provide coupons during the final week of each month. The message automation rule does not have to run continuously for the entire month. All it takes to pause automated text messages is to click on the grey wheel icon and select Pause rule. All you have to do is click Resume rule to start the rule.
Creating SMS templates in advance is the best way to streamline the message automation process. This can be accomplished via the Templates tab. Select “New template” to start creating and personalizing your message. You can import the text message template straight into the next automated SMS message you create.
From the Services -> Automation Rules -> Logs tab, you can see every automated SMS that has been sent. These logs also show the action’s triggering rule, as well as its current status and duration of execution. To view additional information about the text message, click the grey wheel icon.
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