Two-way conversations with SMS chat

Experience the convenience of two-way SMS chat with Text4Biz – a dynamic solution for interactive customer conversations.

Two-way SMS

Sound alerts for new texts

Never miss an important message with sound alerts for new texts.

Search old messages

Search SMS chat logs if you need to find old messages with info.

Optional email alerts

Activate optional email alerts about new inbound text messages.

Respond fast to your customers, staff & leads

Our online SMS chat lets you manage inbound text messages at the click of a mouse.
 
 

Customer service via SMS chat

SMS chat allows you to instantly respond to customer questions and assist with issues while they are texting.

Save time with SMS templates

Don’t write the same message 10 or 100 times. Quickly create templates and send the same message over and over again.

Communicate with staff in the field

Do you have a team of employees who regularly work in the field? Use SMS chat to keep track of their activities and provide relevant updates.

Track every message with SMS reports

The delivery status of all online SMS is kept up to date. Analyze and improve your SMS communications using SMS reports.

The benefits of using two-way SMS

Believe it or not, most customers actually want to communicate with businesses. The great thing about two-way SMS is that you can proactively interact with your prospects and customers. Here are some ways you can benefit from two-way texting:

Real-time communication

There are no delays or interruptions. All texts are delivered instantly so you can follow up right away.

Improve customer service

Two-way SMS services make it easier for businesses to provide convenient and personal customer service.

Encourage product reviews

Two-way SMS chat makes it easy for your customers to communicate. The recipient knows what you are talking about, so you can send a request for a product review following her SMS with the delivery status.

Actually listen to your customers

Text messaging is two-way. Text4Biz SMS Chat is designed to increase customer loyalty.

Learn how groups like yours use Text4Biz

Text4Biz Business SMS platform helps agencies increase sales and improve daily productivity.

Business text messaging FAQ

Haven’t found what you were looking for?

Our easy-to-use SMS platform is designed for small to medium-sized agencies and features a full suite of devices customized for enterprise text messaging. It includes all the features you need for SMS advertising, bulk SMS, two-way SMS chat, and internal communications, providing a comprehensive solution for all your SMS needs. To see the full range of Text4Biz’s services and products, please visit our features webpage.
Our easy-to-use SMS platform is designed for small to medium-sized agencies and features a full suite of devices customized for enterprise text messaging. It includes all the features you need for SMS advertising, bulk SMS, two-way SMS chat, and internal communications, providing a comprehensive solution for all your SMS needs. To see the full range of Text4Biz’s services and products, please visit our features webpage.
Our easy-to-use SMS platform is designed for small to medium-sized agencies and features a full suite of devices customized for enterprise text messaging. It includes all the features you need for SMS advertising, bulk SMS, two-way SMS chat, and internal communications, providing a comprehensive solution for all your SMS needs. To see the full range of Text4Biz’s services and products, please visit our features webpage.
Safety is our top priority. Our platform is SOC2 certified and GDPR compliant. We use state-of-the-art encryption and protocols to ensure the confidentiality and protection of all text messages and corporate communications. To learn more about our security features, please visit our Security page.
Safety is our top priority. Our platform is SOC2 certified and GDPR compliant. We use state-of-the-art encryption and protocols to ensure the confidentiality and protection of all text messages and corporate communications. To learn more about our security features, please visit our Security page.

Our SMS chat allows agents to interact with clients in real-time through text conversations and voice calls. These features are useful for providing instant support, answering questions, and even collecting comments using the buyer’s preferred channels or computer notifications. In today’s fast-paced world, providing real-time guidance is critical to buyer satisfaction and sales growth.

Provides extensive help and training materials for all users. Our resources include targeted support articles, video training, and FAQs. Our dedicated customer support team is here to help you through your chosen channel, including 24/7 phone support, live chat, and email support.
Scroll to Top

The ultimate list of Text4biz features