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Improve Collaboration with a Shared Inbox for Your Team
Omnichannel Messaging
Connect multiple email inboxes on a single platform
Team Collaboration
Keep your team productive with a shared email inbox.
Features
There's a reason teams love shared inboxes
- Real-time collaboration: Collaborate on answers, review drafts, real-time conflict detection, find previous answers, access rights, and more.
- 360° Customer View: Get a complete 360° customer profile view with advanced activity logs and interaction tracking across channels.
- Smart autoresponders: Use autoresponders for shared mailboxes to increase productivity, streamline workflows, and reduce response times for your team.
- Internal Notes: Leave internal notes in a shared inbox to share insights, instructions, and updates for seamless communication and collaboration.
- Alerts: Receive browser or desktop notifications about new incoming messages and important updates to keep your team informed.
WhatsApp for commercial enterprise FAQ
A shared email inbox benefits your team by centralizing communication, enabling real-time collaboration, and providing a 360-degree customer view resulting in more efficient customer service and streamlined workflows.
Yes, Text4biz Shared Inbox allows different levels of access and roles for team members. Admins can assign permissions and control the level of access each team member has within the shared inbox.
Follow these three easy steps to get started with Shared Inbox. Sign up for a Text4biz account and go to the shared inbox page. Easily connect your email account to Text4biz using your secure Google or Microsoft login. Create custom filtered views and states to support existing workflows. Text4biz’s support team will also assist you throughout the setup process.
Safety is our top priority. We use advanced encryption and security protocols to ensure the privacy and protection of your data and communications. Team members can use their own logins and access data based on their account permissions.
Text4biz currently supports Gmail and Microsoft inbox connections. However, we plan to expand the list of supported email providers in the future.
Our platform is scalable for teams of all sizes. Whether your team is 5 or 500, our shared inbox can meet your needs.